Terms and Conditions

These Terms and Conditions govern your use of SweetAmbience.com. When you visit or shop SweetAmbience.com

you consent and agree to these terms. Please read them carefully.

Disclaimers

  • All perfumed body oils listed on this website are inspired by the designer named scent, which are the trademarks of their respective owners. Sweet Ambience does not have any associations with them nor do we claim that the perfumes oils are designed by them.

  • The information contained on this website is has been compiled from published sources and is provided only as a guide. Although every effort has been taken to ensure that information published on this site is correct and up to date, Sweet Ambience cannot guarantee the accuracy of all information presented and accepts no liability in respect of any omission or error. 

Safety and Allergy Guidelines

Be sure to follow these safety guidelines before using beauty products from Sweet Ambience:

  • Our beauty products contain butters and oils from natural nuts, seeds, and fruit. If you have any allergies please read the product ingredients carefully. It is recommended for those with sensitive skin perform a spot test first to ensure you do not have any adverse reactions. If irritation occurs discontinue use.

  • Our beauty products and body oils, in rare cases, can cause sensitivity with certain individuals. If sensitivity occurs, discontinue use immediately.

  • Sweet Ambience accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.

  • Products and advice made by Sweet Ambience make no claim to cure or prevent any disease, disorder or medical issue and is not intended to substitute professional medical advice.

  • In the case of pregnancy please consult with your health care professional.

 

Handcrafted Products

  • Handmade soaps differ from batch to batch and the appearance, size, shape, color, and texture of the soaps vary accordingly. We do not use chemicals to stabilize the soap as commercial makers do, this is to keep our soaps as natural as possible.

  • Each handcrafted glass blown item is sold separately, you can request the color of your choice. There may be slight variance on color (the color hues can vary with the lighting) and decorative embellishments, and other than the color, we cannot guarantee which one you will be sent. 

Shipping Policy

  • Most items are ​ready to ship in 1–3 business days. All items are shipped from our corporate headquarters in Virginia Beach, Virginia.

  • For all bespoke cold processed soap orders, please allow 8-10 weeks for creation and curing as natural handmade soap requires a minimum cure time of 4-6 weeks. If you need this for a special event, order at least 2 months prior if possible to ship and arrive in time.

  • Tracking numbers are provided for all orders. You will receive your tracking number when your order is shipped.

  • If an order is returned or marked as undeliverable due to an incorrect or incomplete address, please contact us. Once received, the order can be resent for just the cost of shipping. Please note that we do not accept cancellations for returned orders.​

  • It is the buyer's responsibility to notify us if the goods have not been received within 7 days of the estimated delivery date or receipt of your shipment confirmation email. If no notification is made within this time period the buyer shall be deemed to have received the goods.


Return & Exchange Policy

  • Cancellations are not accepted, please contact customer service if you have any problems with your order.

  • Contact customer service within 7 days of delivery, if you would like a refund or exchange. 

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • Because of the nature of these items, unless they arrive damaged or defective, ​the following items can't be returned or exchanged:

    • Used beauty products (must be in unopened original packaging)

    • Custom or personalized orders

    • Items on sale

  • Once your goods have been returned to us within the above stated time frame and passed quality checks, we will process your refund request. Your refund will be processed in the original payment format as your purchase was made within 30 days of the initial return request received via email.

Request-A-Scent

  • A pre-payment will be required for all special requests if we are unable to fulfill your request you will receive an email with a refund confirmation. 

  • A minimum purchase of 1 oz will be required to place your special request.

  • All requests will require at least a 5 - 7 business days for processing and an additional 1 - 3 business days for shipping.

  • A confirmation email will be sent with your tracking number once it has been shipped from Sweet Ambience headquarters.      

Out-of-Stock Items

  • We make every effort to maintain accurate inventory information online and to prevent out-of-stock items. However, due to the volume of orders we receive and the variety of ordering methods available to our customers, it is possible for items to sell out before we are able to fill all pending orders.

  • Should your order contain an item or items which are out-of-stock, we will send you an email notification when the order is shipped and our final charge to your credit card reflects only the items you receive, and you will not be charged for any out-of-stock items.

  • We do not place items on backorder, but you can place a new order when new shipments are received.

Damaged Items

  • If you receive a shipped item that is delivered damaged, for example, a broken bottle, please let us know immediately via email. Damaged items will, of course, be replaced at no charge to you. Digital pictures of the damaged item(s) will be required. We respond to each and every email promptly, if you do not see an email from us within 24 hours please check your spam folder.

Free Gifts

  • Please remember when we give a free gift, it is exactly that, it is free, there is no value or warranty expressed or implied.

  • If you have purchased an item that you would like to return (exchanges excluded) and it had a free gift with it, you will be required to return the free gift as well.  

Privacy Policy

  • Your credit card information is entered on a secure, encrypted server, we never see it. We only use the information you provide about yourself when placing an order to complete that order. We do not share this information with any outside parties except to the extent necessary to complete that order.   

  • Cookies are only used on the site are needed to keep your shopping cart "alive" while you browse. We use return email addresses to answer the email we receive or to confirm an order. Such addresses are not used for any other purpose and are not shared with outside parties. Lastly, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Specific questions about these Terms and Conditions should be directed to: info@SweetAmbience.com